Partworks FAQ’s

Backorders/Reorders

Q: What is the difference between a re order and a backorder?

A: Re orders are orders that are placed whilst the issue is still active, up to the date the issue closes and are full copy sale or return. Backorders are any orders placed after the issue code has closed and are firm sale.

Q: When can a reorder be placed?

A: You can reorder an issue as soon as you like after the issue has gone on sale. You can do a reorder right up until the issue has closed.

Q: How do I place a reorder?

A: All reorders are full copy sale or return and can be ordered thorough our contact centre via phone, fax, email or you can order on line.

Q: Can I cancel reorders?

A: Reorders are automatically processed and sent to the store once the order has been received. As the invoice has already been produced and the stock is being sent to the store the order is unable to be cancelled. You can however return the copy with your returns as all reorders are full copy sale or return.

Q: What happens if Netlink does not have the stock for the reorders/backorders?

A: An order will be placed with the publishers in the UK. Stock takes 6 weeks to arrive from the UK. Once the stock is received the orders will be filled and sent to your store. You will not be charged for the reorder until the stock is sent to your store.

Q: How do I place a backorder?

A: All back orders are firm sale and can be ordered thorough our contact centre via phone, fax, email or you can order on line.

Q: Can I cancel backorders?

A: You can cancel a backorder up until the backorder is released. Once the backorder has been released the order can not be cancelled.

Q: How often are backorders released?

A: Back orders are released every Monday and Wednesday, except the last day of the month. Backorders are delivered to your store on the next available delivery day from the order being released.

Q: What is the invoice/reference number for backorders?

A: The contact centre will give an order reference number once the order has been placed. This reference number will enable you to track the order whilst it is on backorder. Once the backorder has been released the system will then produce an invoice number (which is different to the order reference number). The invoice number will show up on your invoice and will also be present on your monthly statements.

Q: Will and can backorders drop off the system?

A: No. Backorders can not just drop off the system, backorders will stay on the system for years unless they are cancelled or filled. If the issue is not on backorder then it has not been ordered or the order has not been keyed into the system.

Q: How far back can backorders be processed?

A: You can process a backorder for any Partwork title which is currently on sale, however if the issue is more than a couple of years old we can not guarantee that we will have stock. You can call our contact centre to check if stock is available.

Q: Can an item on backorder be credited?

A: No. If the stock is on backorder then an invoice has not been produced, and therefore you have not been charged. You are only charged once the invoice is generated. If you have been sent the wrong issues please contact the contact centre to investigate.

Q: When will I receive my backorder?

A: Once the backorder has been released you should receive the stock with your next available delivery, however allow two weeks from the invoice date before a credit is requested, as the stock may still be in the process of being delivered.

Delivery

Q: What if I don’t receive my initial delivery?

A: Check the invoice date and make sure that you have been charged for the issues. If it is the delivery day, please wait an extra day as it may turn up. If you have not received the issues within two days of delivery then please contact the contact centre for a credit and reorder.

Q: What happens if the invoice is stamped ‘credit’ (bench shortages)?

A:

Initial Delivery

Bench shortage credits will be processed by Netlink each Thursday. You must contact the contact centre to process a reorder if you still require that issue; once stock is available the stock will be sent to the store.

Reorder/Backorders

Bench shortages credits will be automatically processed by Netlink as soon as we discover there no stock is available. Another order is then automatically processed. Once the stock is available another invoice will be credited and the stock will be sent.